Return and Refund Policy

Last Updated: November 14, 2024

At funforplaynz, we put your satisfaction first. This policy sets out the guidelines for returns, refunds, and exchanges of our products and services, in line with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

1. Consumer Guarantees

Under the Consumer Guarantees Act 1993, you are entitled to certain protections. Products must be of acceptable quality, serve their intended purpose, match descriptions, and have clear ownership. Services must be delivered with reasonable care and skill.

2. Eligibility Period

For change-of-mind returns, you may request a refund, exchange, or return within days of purchase. Consumer guarantee rights remain valid for a reasonable period, depending on the type of goods or services.

3. Conditions for Returns

  • Items returned for change of mind must be unused, undamaged, and in their original condition.
  • A receipt or proof of purchase must be provided.
  • For faulty items, supporting evidence such as photographs may be requested.
  • Whenever possible, retain the original packaging.

4. Non-Returnable Items (Change of Mind)

Returns for change of mind are not available for:

  • Digital downloads.
  • Gift cards or promotional vouchers.
  • Discounted or clearance items (unless faulty).
  • Customised or personalised products.
  • Perishable goods.

Note: Consumer guarantee protections still apply to these items if they are defective.

5. How to Submit a Request

To lodge a request, please email us at office@nelsonconsult.co.nz with the following:

  • Your name and contact information.
  • Order number or proof of purchase.
  • A description of the issue or reason for return.
  • Supporting evidence (e.g., photos of faulty or damaged items).

6. Shipping Costs

For change-of-mind returns, shipping charges are non-refundable, and return shipping is at the customer’s expense. For faulty or incorrect products, we will cover the cost of return shipping.

7. Faulty or Wrong Items

If you receive a defective or incorrect product, please notify us promptly. In accordance with the Consumer Guarantees Act 1993, we will provide:

  • A replacement item.
  • A repair (where suitable).
  • A complete refund.

8. Policy Updates

We may revise this policy from time to time. Please check back here for updates. Your consumer rights under New Zealand law remain fully protected and cannot be waived.

9. Contact

If you have questions or concerns about this policy, please contact us:

  • Email: office@nelsonconsult.co.nz
  • Phone: +64 3 548 3113
  • Address: 226 Trafalgar Street, Nelson 7010, New Zealand
Important Note: This policy complements your rights under New Zealand consumer law. If an issue cannot be resolved with us, you may escalate it to the Commerce Commission or the Disputes Tribunal.